All items are shipped through Australia Post
Free shipping applies to all orders to Australian destinations. Orders are sent through Australia Post's Express Post Service, which includes tracking, insurance & signature on delivery. This is the least stressful & best way of ensuring your valuables arrive safely & quickly.
Delivery to major regional centres in the eastern states & all capital cities, except Darwin, should take one-two business days from time of posting. Allow a little longer for other Australian destinations.
Please also allow one-two days to process your order BEFORE shipping.
International customers are charged AU$35 PER ORDER (up to 2kg), which covers tracking, insurance & signature on delivery through Australia Post's Express Courier International service. This speedy & effective method offers both you & I peace of mind in the knowledge that your valuables will arrive safely & without major delay.
Delivery to major metropolitan areas should take three-four business days from time of posting.
Please also allow one-two days to process your order BEFORE shipping.
If Express Courier International isn't available to your destination, I will notify you to arrange another delivery option or refund your full
purchase price if no safe alternative is available.
Happiness & contentment
I want to assure each & every valued customer that all steps will be taken to resolve any issue that may arise from a purchase.
While a refund will be given if someone is completely dissatisfied with an item, 'change of mind' will NOT warrant the same
outcome.
Customers are encouraged to read all product descriptions & use their discretion when making a purchase,
TAKING INTO CONSIDERATION ALL CAVEATS REGARDING THE 'HAND-CRAFTED' & LARGELY 'VINTAGE' QUALITY OF ITEMS.
All measurements/specifications are close approximates, while colours of items may vary marginally. Where there are slight imperfections in the jewellery pieces, I have included it in their description.
If machine-cut precision, absolute symmetry & straight-line perfection is your desire, then 'OneRoseOneRuby' may not be the 'Palace of Treasures' for you.
'OneRoseOneRuby' also does NOT take responsibility for normal wear & tear of items & CANNOT be held accountable if care-instructions are ignored.
Kindly note, in the event of a refund, all money will revert to your account EXCEPT SHIPPING COSTS, which are the responsibility of the returnee, & will only be paid AFTER the goods have returned to the Palace safely & in their original condition.
All returns must be made within two days after receiving an item.
IF YOU INTEND TO MAKE A RETURN, PLEASE CONTACT ME
WITHIN 24 HRS AT:
rani.cee@oneroseoneruby.com
Tolls, taxes and other fees not indicated in the total price may apply to international shipments
Thanks for shopping at OneRoseOneRuby & for supporting small business.
I await your next majestic visit.
Xx Char