Shipping and returns

                                                                  Postage

All items are shipped through Australia Post

Australia

Free shipping applies to all orders to Australian destinations. Orders are sent through Australia Post's Express Post Service, which includes tracking, insurance & signature on delivery. This is the least stressful & best way of ensuring your valuables arrive safely & quickly.

 

Delivery to major regional centres in the eastern states & all capital cities, except Darwin, should take one-two business days from time of posting. Allow a little longer for other Australian destinations.

 

Please also allow one-two days to process your order BEFORE shipping.

International

International customers are charged  AU$35 PER ORDER (up to 2kg), which covers tracking, insurance & signature on delivery through Australia Post's Express Courier International service. This speedy & effective method offers both you & I peace of mind in the knowledge that your valuables will arrive safely & without major delay.

 
Delivery to major metropolitan areas should take three-four business days from time of posting.

 

Please also allow one-two days to process your order BEFORE shipping.

If Express Courier International isn't available to your destination, I will notify you to arrange another delivery option or refund your full purchase price if no safe alternative is available.

                                                          Returns & refunds

Happiness & contentment

I want to assure each & every valued customer that all steps will be taken to resolve any issue that may arise from a purchase.

 

While a refund will be given if someone is completely dissatisfied with an item, 'change of mind' will NOT warrant the same outcome.

 

Customers are encouraged to read all product descriptions & use their discretion when making a purchase,

TAKING INTO CONSIDERATION ALL CAVEATS REGARDING THE 'HAND-CRAFTED' & LARGELY 'VINTAGE' QUALITY OF ITEMS.

 

All measurements/specifications are close approximates, while colours of items may vary marginally. Where there are slight imperfections in the jewellery pieces, I have included it in their description.

 

If machine-cut precision, absolute symmetry & straight-line perfection is your desire, then 'OneRoseOneRuby' may not be the 'Palace of Treasures' for you.

 

'OneRoseOneRuby' also does NOT take responsibility for normal wear & tear of items & CANNOT be held accountable if care-instructions are ignored.

 

Kindly note, in the event of a refund, all money will revert to your account EXCEPT SHIPPING COSTS, which are the responsibility of the returnee, & will only be paid AFTER the goods have returned to the Palace safely & in their original condition.

 

All returns must be made within two days after receiving an item.

IF YOU INTEND TO MAKE A RETURN, PLEASE CONTACT ME WITHIN 24 HRS AT:

rani.cee@oneroseoneruby.com

                                                          Payment Methods

PayPal - INCLUDING CREDIT CARD, DEBIT CARD AND BANK TRANSFERS.
All payments, including by credit card, are processed through PayPal. (You do not require a PayPal account.)
By choosing this payment method, you will be automatically directed to PayPal's site in the next step. When you've entered your information there, you'll be brought back to this store to complete your order.

                                  Other important foreign shipping information

                    Tolls, taxes and other fees not indicated in the total price may apply to international shipments

 

 

Thanks for shopping at OneRoseOneRuby & for supporting small business.

I await your next majestic visit. 

 

Xx Rani Cee