RETURNS & REFUNDS – Happiness & contentment
I want to assure each & every valued customer that all steps will be taken to resolve any issue that may arise from a purchase.
While a refund will be given, if someone is completely dissatisfied with an item, 'change of mind' will NOT warrant the same outcome.
Customers are encouraged to read all product descriptions & use their discretion when making a purchase (TAKING INTO CONSIDERATION ALL CAVEATS REGARDING THE 'HAND-CRAFTED' & LARGELY 'VINTAGE' QUALITY OF ITEMS).
'OneRoseOneRuby' also does NOT take responsibility for normal wear & tear of items & CANNOT be called to task if care-instructions, offered in good faith, are ignored.
Kindly note, in the event of a refund, all money will revert to your account, 'EXCEPT SHIPPING COSTS', which are the responsibility of the returnee & will only be actioned AFTER the goods have returned to the Palace safely & in their original condition.
All returns must be sent back in their original condition within three days after receiving an item.
IF YOU INTEND TO RETURN AN ITEM, PLEASE CONTACT ME WITHIN 48 HRS AT: